EDP Overview

The Join Parachute Employee Donor Program is available in all centers with at least 3 weeks of operations under their belts.

All Donation Center Employees* are able to take part in the program but must meet all donor eligibility requirements and are subject to standard donation, behavioral, and deferral guidelines in addition to all EDP specific policies and requirements found in the Employee Donor section of the Document-HUB.

⚠️*Corporate and HQ staff are currently not eligible but will be notified if/when that changes

Payments & Earnings

Employees are guaranteed a minimum of $55 for each donation

• Any donation payments, including time incentives and bonuses that exceed $55 are paid in full to the employees Parachute card
• Any donation payment that totals less than $55 will have the difference tallied and paid out bi-weekly via our Employee True Up Program

Example Scenario:

• Two week total earnings paid to card - $200
• True Up two week lump sum - $37

      Any bonus earnings paid outside of a donation will not count towards the $55/True Up process. This includes Birthday Bonuses, Referral Bonuses, and any manual payments processed by the       Member Experience Team.

Special Circumstances

ZVP - Employee donors are subject to the Zero Volume Program and applicable penalties.

1. 1st 0 vol - warning message
2. 2nd 0 vol - 50% deduction of base pay
3. Additional 0 vols - 100% deduction of base pay for 0 vol visits/All monthly bonus earnings are forfeited until donor achieves 60 days without a 0 vol visit.

Any visits with a ZVP deduction will not be eligible for a True Up payment

Delays and Closures - Employees are eligible to receive any incentive, apology credit, and next visit bonuses that are a result of excessive wait times or unplanned closures. Bonuses run as a       campaign will count towards the $55 guarantee, payments processed manually will not.

Deferrals - Employees must communicate directly with Corporate Medical for any questions related to deferrals, including any ROMI & MAF requests and follow ups.

      The following Forms are available on the Center Support Page as well as the EDP page in the Document HUB:

• EDP Deferral Review
• EDP ROMI/MAF Request

      Employees should NOT use Teams to reach out to Corporate Medical and should never call or text message a Corporate Medical Employee directly.

      All follow up from Corporate Medical will be done via phone call to the employee’s personal phone number.

      All questions and follow up conversations need to take place on the employee’s personal time, including any form submissions.

App Help & Assistance - Employees may communicate with the Member Experience team via in-app chat.

      Employees are expected to be self sufficient in the app, utilizing forms when possible and are expected to follow the escalation paths described below for any issues that fall outside of the       following in-app chat best practices.

      When using in-app chat, employees should:

• Identify themselves as an employee at the start of each chat session
• Not discuss work related matters/concerns over chat
• Avoid using chat as a tool to socialize
• Be courteous and respectful to our chat team
• Not use their status as an employee to ask for exceptions related to Time Incentives, bonuses, ZVP penalties or other items

      Chat should be used for:

• Reporting technical issues or outages that directly impact their ability to use the app
• Inquiries about payments, bonuses, transaction disputes
• Inquiring about campaign & Power Up visibility in the app
• Raising concerns/complaints that occurred during their time as a donor. Anonymity can be ensured by the Member Experience Team.
• Reporting any issues with True Up payments
• Certain deferral related questions - ‘is my sample back?’, ‘have you received my MAF?’, etc.